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SMZBT


Customer Satisfaction

 

3100 BUTTERNUT DRIVE

HAMPTON, VA 23666

757-896-6050

REV. DR. JEROME A. BARBER, SENIOR PASTOR

 

CUSTOMER SERVICE SATISFACTION EVALUATION


(EXTERNAL/INTERNAL CUSTOMER)

IN AN EFFORT TO PROVIDE YOU WITH EXCELLENT CUSTOMER SERVICE, PLEASE TAKE THE TIME TO COMPLETE THIS SURVEY AND MAIL OR RETURN IT TO OUR OFFICE. YOU MAY ALSO FIND THIS SURVEY ON OUR WEBSITE AT WWW.SMZBT.ORG.

 

 

Date:  *                     

Name:*                      

Company/Ministry  *    

Address                     

Phone Number"           

Email Address:            

 

Please answer the folling questions:

 

What is the name of the person who assisted you?

What did you need assistance for?                       

What location did you receive the assistance?       

 

Pease rate your experience:  1=Very Poor  2=Poor  3=Average  4=Good  5=Excellent

 

1) I was greeted in a friendly manner.

2) I felt welcomed.

3) I received prompt attention to my needs.

4) The office atmosphere was professional.

5) I was asked pertinent questions to help get my matter resolved.

6) My matter was resolved in a timely fashion.

7) I would come to this establishment again for my needs.

8) I would recommend doing business with this establishment to my associates.

9) I received a callback within 24 hours of my original inquiry (if required).

10) The quality of work was acceptable.

11) Can a representative call you back to follow up?

 

Additional Comments

 

 

 
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7:00 AM Early Morning Glory Service
2003 Kecoughtan Road
Hampton, VA 23661

8:00 AM - 9:30 AM Sunday School
10:00 AM Sunday
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3100 Butternut Drive
Hampton, VA 23666

Deaf and Hard of Hearing
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10:00 AM
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11:30 AM

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7:00 PM
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